Privacy policy

Return & Exchange Policy

Last Updated: August 11, 2026

At Zynvico, we're committed to delivering premium-quality apparel that you'll love. If something isn't quite right, we're here to help with a simple and hassle-free return and exchange process.

7-Day Easy Returns

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags and packaging must be intact.
  • The item must not show any signs of wear, damage, or alteration.
  • A valid order number or proof of purchase is required.

No Refund Policy

Zynvico does not offer monetary refunds.

Once your returned item passes our quality inspection, you'll receive one of the following:

  • Exchange for the same product (different size, if available)
  • Exchange for another product of equal or higher value (price difference applicable)
  • Store Credit (Gift Card) valid for future purchases

Refunds to your original payment method are not available.

Exchange Process

If you received the wrong size or wish to exchange your product:

  1. Contact our support team within 7 days of delivery.
  2. Share your Order ID and clear photos of the product.
  3. Once approved, we'll guide you through the return process.
  4. After inspection, your exchange or store credit will be processed.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within 48 hours of delivery with clear photos and your Order ID.

After verification, we'll arrange a replacement at no extra cost.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products used, washed, or damaged after delivery
  • Items without original tags or packaging
  • Customized or personalized products
  • Products purchased during clearance or final sale (unless damaged)

Return Shipping

If the return is due to a manufacturing defect or an incorrect item sent by us, Zynvico will cover the return shipping.

For size exchanges or other customer-requested returns, return shipping charges may apply.

Quality Inspection

Every returned product undergoes a quality check before approval. If the product doesn't meet our return conditions, the exchange or store credit request may be declined.

Need Help?

We're always happy to assist you.

Website: https://zynvico.com
WhatsApp Support: Available 24×7
Email: zynvicoo@gmail.com 

Thank you for choosing Zynvico.